Verification Guide
Verification is required for creators to receive payouts. Structura uses Stripe to verify identity and handle payouts securely. This page explains what’s required, the process, and what data we store (and don’t store).
WHO NEEDS IT
Creators (payouts)
Subscribers do not need identity verification.
WHO DOES THE CHECK
Stripe
Stripe collects and verifies identity details.
PRIVACY
Structura stores minimal data
No ID images or bank numbers stored by Structura.
What verification requires
Structura requires
- •A verified Stripe account to receive payouts (creators)
- •A connected bank account in Stripe
- •Compliance with our Terms and IP rules
Structura doesn’t perform ID verification itself — Stripe does.
Stripe may require
- •Legal name, date of birth, address
- •Government ID (in some cases)
- •Business details (if operating as a business)
- •Proof of address (in some cases)
- •Phone/email verification
Requirements vary by region, account type, and risk signals.
Step-by-step process
Verification is completed inside Stripe onboarding. Structura displays your verification status once Stripe updates your connected account.
STEP 1
Start verification (Creators)
Go to Account → Earnings & Payouts and click Connect Stripe (or Update account). Stripe handles identity checks required to receive payouts.
STEP 2
Enter your details
Stripe collects legal name, DOB, address, and (if applicable) business details. This is required for compliance and fraud prevention.
STEP 3
Add payout method
Add a bank account so Stripe can send your payouts. This is managed in Stripe, not Structura.
STEP 4
Submit documents (if requested)
Some accounts require ID verification (driver licence/passport) or proof of address. Upload directly in Stripe’s onboarding flow.
STEP 5
Approval & status updates
Some accounts verify instantly. Others may take 1–3 business days. If Stripe needs changes, status will show “needs resubmit”.
Most verification is instant. If Stripe requests documents, approval may take 1–3 business days.
What the statuses mean
Approved
Charges and payouts are enabled. You can receive payouts normally.
Submitted
Info has been submitted to Stripe and is pending review. Some accounts take 1–3 business days.
Needs resubmit
Stripe requires additional information or corrections (e.g., clearer ID photo, address mismatch, missing bank).
Not submitted
You haven’t started or completed Stripe onboarding yet.
What we store (and don’t store)
What Structura stores
- •Your Stripe connected account ID (e.g. acct_...)
- •Verification status flags (approved / submitted / needs resubmit)
- •Payout and earnings summaries (from Stripe balance transactions/payouts)
- •Basic creator profile fields you enter (name, bio, niche)
What Structura does NOT store
- •Your full government ID images (Stripe stores these, not us)
- •Your full bank account number (Stripe stores payout details)
- •Your full card number (Stripe processes payments securely)
- •Your Stripe onboarding forms or documents
Stripe is a regulated payments provider and stores sensitive verification and payout details. Structura stores only what’s needed to operate the marketplace (status + account linkage).
Security & privacy notes
We never ask for your card number
Payment details are handled by Stripe Checkout and Stripe’s secure systems.
We don’t store ID documents
If Stripe requests ID, you upload directly to Stripe. Structura only receives a status update.
Keep your Stripe account secure
Use a strong password and enable 2FA on Stripe if available.
If you think your account was compromised, contact support immediately: support@structura.com.
Common reasons verification fails
Name / DOB / address mismatch
Make sure details match your government ID exactly (spelling, middle names, unit numbers).
Blurry or cropped ID images
If Stripe requests ID, upload a clear photo with all edges visible and no glare.
Bank account issues
Ensure bank details are correct and in the supported region/currency for your Stripe account.
Pending review
Some accounts require manual review. Wait 1–3 business days and check Stripe requirements.